Zendesk Relate 2025 - all the news and updates live from day one

Welcome to our day one live coverage of Zendesk Relate 2025!

TechRadar Pro is live in Las Vegas, ready for Zendesk's annual convention, where we'll hear from company execs and global influencers about how AI is set revolutionize customer service and sales.

Today, we'll hear from CEO Tom Eggemeier about the company's grand plans to revolutionize customer service – we're expecting big agentic AI announcements.

Get ready to join us as we cover Zendesk's exciting updates at Relate 2025. We're expecting plenty of AI announcements over the coming days.

We're just a couple of hours away from Zendesk Relate 2025 opening its doors, and while we may not be hearing about any new products until tomorrow, we'll be laying the foundation today including hearing from Chief Legal Officer Shana Simmons about the future trends in AI regulation.

Also tomorrow, there will be a guest keynote from comedy legend Trevor Noah - definitely worth tuning in for that!

Good morning! We're about to take our seats in the main stage to hear from CEO Tom Eggemeier about Zendesk's AI plans. Stay tuned for all the updates as they happen!