The Register

After leaving citizens on hold for 798 years, UK tax authority has £1B for CRM upgrade

HMRC kicks off procurement to modernize customer service after scathing reports The UK's tax collector plans to appoint a new CRM vendor to manage its vast interactions with citizens over their tax affairs.…

Apr 29, 2025 - 09:33
 0
After leaving citizens on hold for 798 years, UK tax authority has £1B for CRM upgrade

HMRC kicks off procurement to modernize customer service after scathing reports

The UK's tax collector plans to appoint a new CRM vendor to manage its vast interactions with citizens over their tax affairs.…

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