Agents are the future AI companies promise — and desperately need

Humans have automated tasks for centuries. Now, AI companies see a path to profit in harnessing our love of efficiency, and they’ve got a name for their solution: agents. 

AI agents are autonomous programs that perform tasks, make decisions, and interact with environments with little human input, and they’re the focus of every major company working on AI today. Microsoft has “Copilots” designed to help businesses automate things like customer service and administrative tasks. Google Cloud CEO Thomas Kurian recently outlined a pitch for six different AI productivity agents, and Google DeepMind just poached OpenAI’s co-lead on its AI video product, Sora, to work on developing a simulation for training AI agents. Anthropic released a feature for its AI chatbot, Claude, that will let anyone create their own “AI assistant.” OpenAI includes agents as level 2 in its 5-level approach to reach AGI, or human-level artificial intelligence.

Obviously, computing is full of autonomous systems. Many people have visited a website with a pop-up customer service bot, used an automated voice assistant feature like Alexa Skills, or written a humble IFTTT script. But AI companies argue …

Read the full story at The Verge.