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Microsoft is Killing Skype - and Refusing Refunds for Prepaid International Calls
Skype is shutting down after two decades on May 5th, notes the Washington Post. But the bigger problem for retired attorney Karen Griffin is that Microsoft won't refund the money they paid into a Skype account for cheap international phone calls: "They're no longer offering this service that I prepaid for, and now they're not giving me my money back," Griffin said. "There's a lot of people out there who are going to lose money...." To its credit, Microsoft gave Skype users a couple months' warning about the shutdown coming May 5. People can transfer Skype contacts and chat history to the company's Microsoft Teams chat-and-calling app or to other companies' services. (While Microsoft sells Teams to organizations, there's a free version for personal use.) But Microsoft didn't explain well what will happen to money that people like Griffin have parked in Skype accounts, in some cases for years.... Unless you bought Skype credits very recently, Microsoft said it won't refund money in Skype accounts. The company says it will add an option for Skype account holders to keep using their funds for phone calls online or in Teams. Griffin doesn't love what Microsoft is doing. She prefers a cash refund or a credit applied to her Microsoft Office subscription, for which she pays about $110 a year. Amit Fulay, vice president of product for Skype and Teams, said it's not possible to shift funds from a Skype account to Office subscriptions. And he nixed refunds because Microsoft will still offer basic call services for former Skype customers. "Refunds make more sense if you took away something," Fulay said. "We're not." Microsoft declined to say how much money Skype users collectively have sitting in accounts that they might never use. Stacey Higginbotham, a policy specialist with Consumer Reports' technology advocacy team, said Griffin is making a reasonable request for a rich company like Microsoft that's shutting down an internet service. "The best way: Give people their money back. The second-best way, give people a credit to all of your services," Higginbotham said. Read more of this story at Slashdot.
Skype is shutting down after two decades on May 5th, notes the Washington Post.
But the bigger problem for retired attorney Karen Griffin is that Microsoft won't refund the money they paid into a Skype account for cheap international phone calls:
"They're no longer offering this service that I prepaid for, and now they're not giving me my money back," Griffin said. "There's a lot of people out there who are going to lose money...."
To its credit, Microsoft gave Skype users a couple months' warning about the shutdown coming May 5. People can transfer Skype contacts and chat history to the company's Microsoft Teams chat-and-calling app or to other companies' services. (While Microsoft sells Teams to organizations, there's a free version for personal use.) But Microsoft didn't explain well what will happen to money that people like Griffin have parked in Skype accounts, in some cases for years.... Unless you bought Skype credits very recently, Microsoft said it won't refund money in Skype accounts. The company says it will add an option for Skype account holders to keep using their funds for phone calls online or in Teams.
Griffin doesn't love what Microsoft is doing. She prefers a cash refund or a credit applied to her Microsoft Office subscription, for which she pays about $110 a year. Amit Fulay, vice president of product for Skype and Teams, said it's not possible to shift funds from a Skype account to Office subscriptions. And he nixed refunds because Microsoft will still offer basic call services for former Skype customers. "Refunds make more sense if you took away something," Fulay said. "We're not." Microsoft declined to say how much money Skype users collectively have sitting in accounts that they might never use.
Stacey Higginbotham, a policy specialist with Consumer Reports' technology advocacy team, said Griffin is making a reasonable request for a rich company like Microsoft that's shutting down an internet service. "The best way: Give people their money back. The second-best way, give people a credit to all of your services," Higginbotham said.
Read more of this story at Slashdot.
